If you see this message while trying to create an order with us, it means that, although the transaction process was started, the payment provider never received the necessary information to process the payment.
If you have provided every necessary information and went through the necessary process to validate your payment and you still get this error, please consider the suggestions below:
- Try to make the transaction using the same browser but this time, using incognito mode;
- Clean your cookies or try using a different browser;
- Please make sure that you don't have any sort of software that can block data enabled at the moment of payment (VPN, AdBlocker, etc);
If the problem persists after trying these suggestions, please create a ticket with our support team by clicking here.