If the item does not match the description provided by the seller, you can start a dispute with the seller within the first 48 hours after receiving the item to resolve the issue.

How to start a dispute? It's quite easy to do! You just need to log in to your Eneba account, go to your order history and click Start dispute next to the relevant order. This will start a conversation with the seller – here you can explain the problem and point out the details that do not match the product information provided, and solve the problem.

If a solution cannot be found between the two parties, you can escalate the problem to our Customer Support Team, who will then join the dispute and help resolve the issue.