If you received your key via email or Eneba library but are having trouble finding your purchased key, there might be several reasons that might have caused this issue. We would ask that you please keep these suggestions in mind:
- Make sure your purchase is not a pre-order.
- If you have opened a dispute, the key will not be displayed.
- Please make sure that you don't have any sort of software that can block data enabled (VPN, AdBlocker, etc).
- Clean your cookies or try using a different browser.
- Try using your browser's incognito mode.
- Use a different device (like your smartphone).
If the problem persists, please don't hesitate to let our Customer Support Team know via our Help Center.