A product key can be returned to receive a refund in two cases:
Before the product code is viewed (not displayed).
If there's an issue with the product code itself (it is either invalid or previously used).
If you want to receive a refund for a not displayed key, please refer to this guide here.
If you face an issue with your purchased key, you need to contact our Customer Support Team on this page here.
I have already displayed the key and I want to return it
In case you changed your mind only after viewing the key and you want to return the product key to get a refund, then that is unfortunately not possible. We are a digital key marketplace, not a platform and the seller of your product is not a direct publisher of the key, thus they do not have any technical means to revoke or deactivate a viewed key.