Need help?

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  Useful information

  • How can I redeem my gifts?
  • What is ENEBA?
  • How do I register?
  • How to buy?
  • How to activate my product key?
  • How can I contact you?
  See all 8 articles
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  Buying

  • I did not receive any email confirmation of my purchase.
  • Can I pre-order a game? How does it work?
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  Payments

  • What are the available paying methods on ENEBA?
  • Eneba Wallet
  • Trustly
  • Neosurf
  • Paysafecard
  • PayPal
  See all 15 articles
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  Activation guides

  • Gift card activation on Amazon
  • Gift card activation on Apple iTunes
  • Gift card activation on Google Play store
  • Gift card activation on Netflix
  • Gift card activation on Spotify
  • Gift card activation on Steam
  See all 20 articles
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  Account

  • Do I need to register an account in order to purchase?
  • My IP was blocked from accessing your site, what should I do?
  • How do I know if I can buy/register from my country?
  • How can I link my account?
  • What is 2FA and how can I use it?
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  Products

  • Redeemed a key on Steam, but the game disappeared from my library
  • When I try to activate my product key I receive an error, what should I do?
  • Where can I see if your product can be activated in my country?
  • Where can I find the product key that I purchased?
  • Can't see my purchased key

• Physical products - Buying

  • How to buy?
  • Do I need an account to make a purchase?
  • What payment methods can I use for purchasing?
  • Why do payment methods differ for digital and physical purchases?
  • What do I need to know before purchasing?

• Physical products - Possible problems

  • What if my product doesn’t fit the description?
  • What if I don’t get my product?
  • What if my purchase is lost during delivery?
  • What if my payment doesn’t go through?

• Physical products - Selling

  • How to sell?
  • Is there a fee for selling?
  • How to list a product?
  • What goods can be sold?
  • How to determine the right price for your product?
  • Where can I find and manage my listings?
  See all 8 articles

• Physical products - Shipment

  • How do I send a product?
  • Shipping cost
  • Delivery methods

• Physical products - Payout process

  • €5 bonus
  • How to withdraw funds?
  • What is an IBAN?
  • SWIFT/BIC