Need help?

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  Useful information

  • How to make a screenshot?
  • Can I get an invoice?
  • How can I redeem my gifts?
  • What is ENEBA?
  • How do I register?
  • How to buy?
  See all 9 articles
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  Buying

  • What is service fee?
  • I did not receive any email confirmation of my purchase.
  • Where can I find a receipt for the product that I purchased?
  • Can I pre-order a game? How does it work?
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  Payments

  • Can I get my digital key refunded?
  • What are the available paying methods on ENEBA?
  • Eneba Wallet
  • Trustly
  • Neosurf
  • Paysafecard
  See all 15 articles
• 

  Activation guides

  • Amazon Gift Card Activation
  • Apple iTunes Gift Card Activation
  • Battle.net Key Activation
  • Elder Scrolls Online Key Activation
  • Epic Games Key Activation
  • Gog.com Key Activation
  See all 21 articles
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  Account

  • Do I need to register an account in order to purchase?
  • My IP was blocked from accessing your site, what should I do?
  • How do I know if I can buy/register from my country/region?
  • How can I link my account?
  • What is 2FA and how can I use it?
  • Can I check my login history?
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  Products

  • Can I return the product that I purchased and receive a refund?
  • Redeemed a key on Steam, but the game disappeared from my library
  • When I try to activate my product key I receive an error, what should I do?
  • Where can I see if my product can be activated in my country?
  • Where can I find the product key that I purchased?
  • Can't see my purchased key

• Physical Items - Buying

  • How is the buyer protected?
  • How do I contact the seller?
  • When will I receive my purchased product?
  • Is it possible to cancel the order?
  • Do I need an Eneba account to buy?
  • What payment methods can I use for purchasing?

• Physical items - Selling

  • How to sell?
  • How to list a product?
  • How should I pack my item?
  • Is there a fee for selling?
  • How to contact the buyer?
  • How does reputation work?
  See all 10 articles

• Physical products - Shipment

  • What happens if the buyer does not accept/pick up the package?
  • How to successfully ship the product?
  • Delivery methods
  • What happens if I receive an item that is damaged or different from the one I purchased?

• Physical items - Payout process

  • When will I receive my earnings after the transfer?
  • When do I receive the money after sending the product?
  • How does the referral bonus work?
  • €5 bonus
  • How to withdraw my money?
  • What is an IBAN?
  See all 7 articles

• Physical items - Order problems

  • What if my product doesn’t fit the description?
  • What if my purchase is lost during delivery?
  • What if my payment doesn’t go through?