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  • Useful information

    • How to make a screenshot?
    • Can I get an invoice?
    • How can I redeem my Eneba Gift Card?
    • What is ENEBA?
    • How do I register?
    • How to buy?
    See all 9 articles
  • Buying

    • What is service fee?
    • I did not receive any email confirmation of my purchase.
    • Where can I find a receipt for the product that I purchased?
    • Can I pre-order a game? How does it work?
  • Payments

    • Can I get my digital key refunded?
    • What are the available paying methods on ENEBA?
    • Eneba Wallet
    • Trustly
    • Neosurf
    • Paysafecard
    See all 15 articles
  • Activation guides

    • Amazon Gift Card Activation
    • Apple iTunes Gift Card Activation
    • Battle.net Key Activation
    • EA Key Activation
    • Elder Scrolls Online Key Activation
    • Epic Games Key Activation
    See all 22 articles
  • Account

    • Do I need to register an account in order to purchase?
    • My IP was blocked from accessing your site, what should I do?
    • How do I know if I can buy/register from my country/region?
    • How can I link my account?
    • What is 2FA and how can I use it?
    • Can I check my login history?
  • Products

    • Can I return the product that I purchased and receive a refund?
    • Redeemed a key on Steam, but the game disappeared from my library
    • When I try to activate my product key I receive an error, what should I do?
    • Where can I see if my product can be activated in my country?
    • Where can I find the product key that I purchased?
    • Can't see my purchased key
  • Physical Items - Buying

    • How is the buyer protected?
    • How do I contact the seller?
    • When will I receive my purchased product?
    • Is it possible to cancel the order?
    • Do I need an Eneba account to buy?
    • What payment methods can I use for purchasing?
  • Physical items - Selling

    • How to sell?
    • How to list a product?
    • How should I pack my item?
    • Is there a fee for selling?
    • How to contact the buyer?
    • How does reputation work?
    See all 10 articles
  • Physical products - Shipment

    • What happens if the buyer does not accept/pick up the package?
    • How to successfully ship the product?
    • Delivery methods
    • What happens if I receive an item that is damaged or different from the one I purchased?
  • Physical items - Payout process

    • When will I receive my earnings after the transfer?
    • When do I receive the money after sending the product?
    • How does the referral bonus work?
    • €5 bonus
    • How to withdraw my money?
    • What is an IBAN?
    See all 7 articles
  • Physical items - Order problems

    • What if my product doesn’t fit the description?
    • What if my purchase is lost during delivery?
    • What if my payment doesn’t go through?
  • Subscriptions - Eneba Duck

    • How much is the subscription?
    • How frequently will I be charged for my subscription?
    • I have chosen to subscribe at checkout, but the discount was not applied
    • How can I cancel my subscription?
    • Can i use my subscription discount via Eneba mobile app?
    • Can I subscribe without buying additional items?
    See all 29 articles

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